Refund Policy

Effective Date: July 24, 2026

1. All Sales Are Final

EXCEPT WHERE DESCRIBED IN THIS POLICY OR REQUIRED BY APPLICABLE LAW, ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR PARTIAL BILLING PERIODS, UNUSED TIME, UNUSED FEATURES, ACCIDENTAL PURCHASES, PLAN DOWNGRADES, OR PERIODS WHERE YOU DID NOT USE THE SERVICES.

Stereogram offers a free plan with no time limit. We encourage you to fully evaluate the Services on the free plan before purchasing a subscription.

2. Cancellation

You can cancel your subscription at any time from the account page (“Manage subscription”). Cancellation stops future charges; your paid plan remains active until the end of the billing period you have already paid for, and no refund is issued for the remainder of that period.

3. Automatic Renewals

Subscriptions renew automatically. Your renewal date is shown on your account page, and it is your responsibility to cancel before the renewal date if you do not wish to be charged for the next period. Refunds are not provided for renewal charges you did not intend, except as described below or required by law.

4. Billing Errors

We will refund charges that are our mistake, for example duplicate charges for the same billing period, charges made after a confirmed cancellation, or charges at a price different from the one displayed at checkout. Contact us within 30 days of the charge so we can investigate and correct it.

5. Statutory Rights

Nothing in this policy limits any rights you have under mandatory consumer protection law in your country of residence that cannot be excluded or waived by agreement.

If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right of withdrawal for online purchases. For digital services, by purchasing a subscription you request immediate access to the Services and acknowledge that, once performance has begun with your consent, you lose the right of withdrawal to the extent permitted by law. Where the law nonetheless requires a refund, that right prevails over this policy.

6. Payments and Refund Requests Are Handled by Paddle

Our order process is conducted by Paddle.com, our merchant of record. Paddle provides all customer service inquiries related to payments and handles refund requests and any refunds that are legally required, in accordance with Paddle’s Buyer Terms. A refund request does not guarantee a refund; requests are assessed against this policy and applicable law.

7. Chargebacks

If you believe a charge is incorrect, please contact us or Paddle before disputing it with your bank; billing errors are far quicker to resolve directly. We reserve the right to suspend accounts associated with fraudulent chargebacks.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy is posted and will not retroactively change the terms of an existing purchase.

9. Contact Us

For billing questions or to report a billing error, contact us at:

Sigma Geoscience
Email: [email protected]
Payment support: paddle.net